Modern tech grants us the joy of buying pretty much anything we want from around the world with just the click of a button. In this era of convenience, fast shipping has become the expectation for customers shopping online. Mailing out orders “quickly” isn’t enough though. It’s important that you offer your customers same day shipping as well as fast shipping options.
The Demand for Same Day Shipping
Customers expect to get their products fast, this is especially true when they’re paying for shipping. The average time customers were willing to wait is only 6 days. Now, with nearly half of American households subscribed to Amazon Prime (which offers two-day shipping), that willingness to wait continues to drop.
Getting products to customers quickly and safely should be a priority for any ecommerce company that is interested in scaling. A lot of the time when entrepreneurs try to scale their business they focus on acquiring new customers and forget about what comes next. Customer retention is essential for growth.
If you have high turnover rate you’re essentially just treading water. It makes it very difficult to get ahead. One of the biggest factors in customer retention is the order fulfillment side of your business.
It’s possible that you have a great product but if it takes forever to ship your customers won’t be happy. They might never make another purchase and they may even leave a bad review, impacting future business. That’s why same day shipping is so important.
Offering same day shipping when you do your own fulfillment can be a tricky task though. It would mean no more vacations or days off unless you hire on help which can be difficult for small businesses and startups. An order fulfillment company is a great option because you can keep your business lean while still able to offer multiple shipping options.
Here at Ship Central we provide you with same day shipping options. We can help you save time and money on your shipping so that you can reinvest back into your business… Or, you know, take a day off!
How Ship Central Can Help
We pride ourselves on treating your business like our own. That means we do our best to make sure every order is properly picked and packed so that your customers get what they ordered in perfect condition.
We also offer top notch customer service. At some order fulfillment companies you’re just another number but at Ship Central you can actually talk to real people and get real help. In addition we consult with each new customer to make sure that they’re using the right shipping options and getting the best pricing possible for their needs. Ready to ditch the stress and offer the speed your customers crave?