Intercepting an Order

Processing->Intercept  Find your order Input a comment as to why, so that anyone looking at the order knows what is going on  Click “Submit”

Editing Response Information

Orders->Adjust/Cancel Orders Click on “Other Order Info”  Input all information needing to be changed in the “comments” section The orders have to NOT be processed. If they are processed, it is too late to edit this field.   ...

Changing an Address/Name/Etc On an Order

Log into your account Orders->Customer Service->Order Adjustments->Adjust Orders/Cancel Orders A screen will pop up to enter information in to help you find the orders you are looking for. If you want to search by name ->Optional->Select name by...

Adjusting an Order

Intercept the order (you cannot work on an order unless this step is completed) Processing->Intercept Ship Central has to confirm the order is intercepted before any changes can be made Orders->Customer Service->Order Adjustment->Adjust Orders/Cancel...

Getting Orders Into VeraCore

The VeraCore Fulfillment Solution is a comprehensive software platform that enables fulfillment companies, commercial printers, 3PLs and e-retailers to manage all aspects of their fulfillment operations. The centerpiece of the system is a powerful “rules...