Uploading File to FTP

 Go to URL Log into your account with username and password Click on blue “Order_Import” folder->hit the blue up-arrow Select “Add…” button->find file->select file->select “Open” button  Select...

FTP – CSV File Fields

The fields required for a CSV bulk order file upload: Order ID Order Date Ship First Name Ship Last Name Address City State Postal Code Country Offer Sku Quantity Customer Email Address Ship Method Please note that the columns must be in the same order every time and...

FTP Bulk File Uploading

Our Support Team can guide you in uploading an order file. FTP file requirementsThe following fields are required in the CSV file the FTP: Ship First Name Ship Last Name Address City State Postal Code Country Order ID Product ID/Sku Quantity Customer Email Address If...

Canceling An Order

1) Log into your portal 2) Intercept the order (this basically pauses the order, and you cannot adjust or cancel an order unless this step is completed) The order should now be in “Backorder” status 3) Click Orders>Adjust Orders/Cancel Orders 4) Search...

Inputing Manual Orders

Entering Manual Order in ShipCentral Portal Log in to ShipCentral portal using credentials provided previously Begin by entering order as follows: Click ORDERS Click ENTER ORDERS Enter Orders Enter your USER information (this should auto populate after the first time)...