1) Log into your portal
2) Intercept the order (this basically pauses the order, and you cannot adjust or cancel an order unless this step is completed)
The order should now be in “Backorder” status
3) Click Orders>Adjust Orders/Cancel Orders
4) Search for Order ID
5) In Order Options box, click the arrow and choose Modify/Cancel Offers in the dropdown menu
6) Click Cancel All box to cancel the entire order or click in the Quantity to Cancel column of the product you would like to cancel and enter a quantity. Input a comment as to why, so that anyone looking at the order knows what was done.
7) The click Submit
If you’re canceling just part of the order, you will need to process the Order ID in Process Select Backorders
