When your customer returns a product, we’ll handle the receiving and management of the return. We’ll notify you that there has been a product returned and we’ll restock and re-inventory it. The return will show up in your orders section of your client portal in our software, and the product inventory levels will be updated in real time as soon as we process the return.
If you desire to return a product, please contact support@shipcentral.com with the following information:
- Order number
- Product description and quantity
- Dates of purchase (all returns must be must be within 10 days of purchase)
- Reason for return (damage, incorrect, customer error end user, etc.)
If you ordered a product from one of our clients, you will need to get in touch with the specific company for a refund. Ship Central does not have billing information for specific orders and, therefore, can not give refunds on client products.
Please address all returned packages to:
Ship Central
ATTN: RETURNS
8152 S. Welby Park Dr.
West Jordan, UT 84088