Support Documentation

Processing Selective Backorders

CATEGORY: OrdersSoftware
Setup & Onboarding

1. Log into your ShipCentral portal

2. Click Processing->Process Selective Backorders

3. Select the box to search the orders you wish to process.

4.  Then click Search

5. Search Specific Order -Enter the complete Order ID in the ID Search String box, and click the search button

6. Search All Backorders – Just click the search button

7.  Click the adjacent box for each order you would like to process, or click the box for All

8. Then click Submit Checked.

9. This window gives you the option to override the default status of handling your backorders.  Keep in mind if we “Ship what’s in stock, Backorder the rest,” that means you’ll have to pay shipping twice.

10.  Click Process Back Orders to ship orders