We store your inventory in our fulfillment warehouse. This saves you money and time because you don’t have to pay for your own storage space to store your product or for employees to manage, count, package or ship your product. We take care of the storage and security for you.
We have web-based software, and you can log into your client portal to view all of your inventory in real time. We can set alerts to notify you when inventory reaches low levels so that we avoid stock outs where you run out of product. You will know ahead of time when to have more product shipped to us, or if we are making your product, you will know when you need to order more of it.
We have two options for you to get us your orders:
1.) Our web-based order management software connects to your shopping carts and marketplaces online so that when you make sales, we know. Our software will connect via API (application programming interface) to your store, so when you make a sale, it sends the information to our software. We can then print out your order, package your product, print out the shipping label and send your product out the door.
2.) A file upload portal that lets you control what you are uploading. When you make sales, you can export your sales/orders into an excel file. You log into your client portal and create a new order that we then receive and process.
“Pick and Pack” refers to the process of picking the order items off of the storage shelves, transporting the product to the packing area and packing the product to be ready for shipment. Fulfillment companies usually have a warehouse manager, order processors, item “pickers” and item “packers.” Various warehouse workers will handle responsibilities of receiving and inventory control.
When your customer returns a product, we’ll handle the receiving and management of the return. We’ll notify you that there has been a product returned and we’ll restock and re-inventory it. The return will show up in your orders section of your client portal in our software, and the product inventory levels will be updated in real time as soon as we process the return.
If you are in a business where your products require assembly or “kitting,” we can help. We can store your product in our warehouse in separate pieces, and when it is time to put the order into a kit, we can assemble the end product to your specifications. This works well for any multi-part products, kits, welcome kits, product add-ins, giveaways and professional speakers.
From a business perspective, this is to account for the extra labor/cost expended in handling heavier items.
It applies to single items weighing more than 1 lb. It is calculated per lb., or fraction of a lb. over 1 lb. (3 lb. item would be assessed a 2 lb. weight handling)