You deserve to have the peace of mind of hands free order fulfillment for your ecommerce business.
With just a couple clicks in our integration software, your WooCommerce shopping cart is connected to our inventory and shipping management software allowing automated order data transfer in, and tracking and inventory updates back.
You will receive an account login to our integration portal to an account ShipCentral has created for you. Use the credentials emailed to you to log in.
Once logged in, click “Manage Integrations” under “Shopping Carts” and click the WooCommerce “Enable” button.
Enter WooCommerce Subdomain URL in “Connect to WooCommerce” box and click “Continue”
Once connected, set your preferences in the WooCommerce Settings
Instant Download
Select Enabled if you want your WooCommerce orders to instantly come in as they’re placed. When you first connect to WooCommerce, if you enable this setting, we will pull in your orders from the previous seven days. To pull in older orders, use the manual import option.
If instant download is enabled but some of your orders aren’t coming in, make sure to set up your backup check schedule.
Backup Check Schedule
The backup check schedule is a scheduled appointment to check WooCommerce for any new orders. If instant download is enabled, the backup check schedule will run in the background in case any orders were not downloaded when they were placed. This can happen if an order status is initially incomplete or not paid. The instant download will not be able to pull those orders in immediately, but the backup check will find them after the status is updated.
If instant download is disabled, the backup check schedule can be used to pull in orders on the schedule you select instead.
Folder for New Orders
When orders are first download from WooCommerce, they will be placed in the folder selected here.
Sync Tracking Numbers
If enabled, shipment notices will be sent back to WooCommerce as tracking details are added to your orders.
This will write a customer note back to the order at WooCommerce when an order has been shipped. It will also tell WooCommerce to email an update to the customer if that setting is enabled in WooCommerce.
Woocommerce Shipment Tracking Plugin
You must also have the WooCommerce Shipment Tracking Plugin that creates all the necessary fields in WooCommerce system to receive the shipping confirmation and tracking information.
Here is the link: https://woocommerce.com/products/shipment-tracking/. Also see https://docs.woocommerce.com/document/shipment-tracking/
This plugin allows you to manage the shipping data/tracking number when we send it back to you. Without it, there’s no place for it to go except a notation area.
These are:
tracking_provider
tracking_number
tracking_link
date_shipped
Mark Order Completed
If enabled, the order status will be changed to completed in WooCommerce when the shipment is added to the order.
Sync Inventory
If enabled, Order Desk will update WooCommerce with your inventory counts if any changes are made.
Country Filter
Use two digit country codes, separated by commas, to only import orders from specific countries.
Add a – to exclude orders from specific countries.
Examples:
US,CA,MX – only import orders for the United States, Canada and Mexico.
-US,-CA,-MX (or –US,CA,MX) – import all orders except for the United States, Canada and Mexico.